Return and Refund Policy
Welcome to the refund policy of PrimelithLuxe! We want to make sure that you are satisfied with your purchase. Below you will find all the information about the return process and refunds.
Return Policy:
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
Exclusion of the right of withdrawal
- Products manufactured according to consumer specifications or based on an individual choice or decision of the customer or clearly intended for a specific person;
- Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
- Clothing and/or shoes with obvious signs of wear.
Eligibility for Returns:
The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You will need the receipt or proof of purchase.
Return Process:
To start a return, contact us at info@primelithluxe.com
Do not send your purchase back before receiving a confirmation from us. Items sent back without first requesting a return will not be accepted.
Return Cost: Customers are responsible for covering the cost of return shipping. The return shipping fee may vary depending on the country of return and the courier service used. We recommend checking with your local courier for the most accurate rates.
Contact Information:
Email Support: info@primelithluxe.com
Refund Process:
If your return is approved, we will process your refund within 10 business days of receiving your return package.
Refunds will be issued using the same payment method as the original transaction unless you agree to a different method.
You will not incur any fees for the refund, there is no restocking fee, but the cost of delivering the goods is non-refundable.
Cancelation Process:
You can contact us and cancel your order as long as the status of your tracking number hasn't changed to "package shipped". Simply email us at info@primelithluxe.com to cancel your order.
Consumer Complaint - Faulty Product:
If the goods you purchased are defective, you have the right to make a claim.
You Can Demand:
Replacement with a defect-free item.
Removal of the defect.
Price reduction.
Complaint Submission:
Complaints can be submitted within one year of noticing the defect, but not beyond the item's warranty period.
Your complaint will be addressed within 7 days of receiving your complaint notification.
Complaint Process:
Contact us at info@primelithluxe.com before sending the defective product back.
Confirm the return facility address with our customer service.
Send the package via courier and provide us with the tracking number.
Contact Information:
Email Support: info@primelithluxe.com
